Frequently Asked Questions
Product & Curriculum
What does IMAGO do?
IMAGO is a learning organization that uses human-focused design to develop and deliver curricula, technology, and professional learning to students, faculty, and leadership to increase emotional intelligence.
What type of curriculum do you offer?
Our online platform houses over 200 unique digital lessons. Whether you and your learners are interested in exploring Industries and Careers, or wanting to develop their emotional intelligence through social emotional learning, we’ve got something for you. Our Partner team works with each organization to identify which lessons are best suited for their needs, creating a starting place for their learners. Of course, the entire library is open for them to explore too!
Each lesson includes interactive study guide questions that engage learners and encourage them to reflect on course material. We also provide Facilitator Guides for a variety of lessons that includes activities and free resources that further expand on lesson content. Check out more about our library of lessons here.
What is emotional intelligence, or social-emotional learning?
Emotional Intelligence, or “EI” is the ability to recognize, understand, and manage our own emotions, as well as recognize, understand, and influence the emotions of others. It was created by researchers Peter Salavoy and John Mayer, and popularized by Dan Goleman in his 1996 book, Emotional Intelligence: Why It Can Matter More Than IQ.
EI is commonly understood as being aware of how our emotions drive our behavior and impact others (whether positively or negatively) and learning how to manage those emotions. Having a well-developed emotional intelligence means you’ll be better prepared for a variety of circumstances, from dealing with setbacks or challenges, giving or receiving feedback, or facing unexpected change.
Social emotional learning, or “SEL,” is the process through which children and adults understand and manage emotions, set and achieve positive goals, feel and show empathy for others, establish and maintain positive relationships, and make responsible decisions. CASEL, the Collaborative for Academic, Social, and Emotional Learning provides this definition, along with the five major competencies of SEL: self-awareness, self-management, social awareness, relationship skills, and responsible decision making. In other words, SEL is the process by which we increase our emotional intelligence
We like to think of EI and SEL in terms of this diagram:
By putting Emotional Intelligence at the intersection of self-awareness, social awareness, and life-long learning, we encompass all the major competencies at the heart of SEL.
I have an idea for a new lesson! Can you make it a reality?
We’d love to! Many of the lessons currently available on our platform were co-created alongside partners who desired custom curriculum for their learners. All of our content is made in-house, from research and script writing, to filming and post-production. This allows us the flexibility to build content right alongside our partners! If you’d like to co-create custom content together, please let us know and we’ll get the process rolling to make sure your custom lessons are ready for your learners.
Company & Culture
What is IMAGO’s origin story?
Originally developed to better prepare individuals for job interviews, we’ve grown and developed over the years into what we are today. IMAGO began as “Job Interview Questions 101” - the earliest iteration of our company. We spent a few years as “Career Pillar,” developing digital and video-based curriculum to help empower job seekers. We focused on not only interview preparation, but also soft skills - such as resume development and how to dress for the workplace. In our most recent iteration, we took on the name IMAGO, and combined our existing digital library with new content focused on emotional intelligence, providing learners with a holistic approach to preparing themselves for college, career, and community.
What does IMAGO mean?
IMAGO: noun / the final and fully developed adult, mature stage of an insect (during its metamorphosis.) It’s the process of growth and development; also called the imaginal state.
Why did you choose IMAGO as your company name?
We’ve taken on this name and this definition because we believe we’re in the business of helping people reach their idealized state. Our library of digital curriculum, in-person training seminars, and work-based learning are aimed to help individuals grow and develop their passions, skills, and emotional intelligence, because we believe engaged and fulfilled humans are better prepared to take on complex challenges in our world.
Where are you currently located?
We call Fresno, CA home. Our office is situated on the 8th floor of the historic T.W. Patterson building in the heart of downtown. If you find yourself in the neighborhood, don’t hesitate to come by for a visit!
Who does IMAGO work with?
We work with a variety of organizations, but we primarily partner with Education, Native Tribes, and Businesses. These partnerships all vary slightly, but concentrate on achieving our collective goal of helping people grow and develop. From businesses utilizing video lessons on teamwork, adaptability, and etiquette - to students exploring concepts like empathy and self-control in the classroom, our partnerships are focused on you and your organization’s unique needs.
What does a partnership with IMAGO look like?
From beginning to end, our focus in partnership is to help you and your organization achieve your goals. All partners receive full access to our platform and library of lessons. We also offer extensive trainings on platform functionality, implementing curriculum, and facilitation, in addition to occasional marketing and promotion of your organization’s achievements. Our partnerships are at the heart of what we do. As a team, we actively participate in community events with our partners, and have even presented at a variety of conferences together!
If you’d like to see some of our partnerships in action, check out our Impact page here.
Platform & Support
Where can I find help for the IMAGO platform?
If you need help with creating classes, accessing reports, or other features in our platform, check out the Lesson Toolbox. There are a variety of tutorials, handouts, and other resources to help you navigate and use our platform with ease.
Whoa! If you’ve scrolled down to this point, maybe you have a question that we can answer personally. Give us a call: (888) 745-5278
Account & Access
How do I create an account?
There are four ways to create an account with IMAGO. You can sign up with your Facebook, Google, or LinkedIn account. You can use your personal email.
- To use a third-party service (Facebook, Google, or LinkedIn) click on the corresponding button for that service. You will then be taken to a login screen for that service. To use email, click on "Sign Up!".
- Choose the account type that matches you.
How do I reset my password?
- From the login screen, click on"Forgot password?". In the next screen, type in your email address and click "Send reset code".
- An email will be sent to the address you specified. View the email and copy the reset code.
- Go back to IMAGO and paste the reset code, type a new password, and click "Reset".
How can I change my password?
- Once logged in, click on your profile photo located at the top-right corner of the site and then click "Edit Profile".
- Click on "Edit Profile" and then click on "Change Password".
- Type your current password, then the password you would like to change it to. Type it once more to confirm and then click "Save".
How can I find my enrollment key?
- Contact an IMAGO representative to help you with this request:
Phone: (888) 745-5278
How do I add students to a class?
The following video will walk you through the process of adding a student to a class.
How do I change a learners password?
After you've logged into your facilitator account, click on "Management" from the top navigation.
Click on the class name the student is apart of.
Click on the "Learner Management" tab for the class.
Click on the student's name whose password you would like to change.
Click on the "Edit Profile" from the bottom of the pop-up.
Click into the password input field and change the password. Scroll down and click "Save Changes".